I work with national bodies, with public and private care organisations, and with individuals. I help people to think about what matters, to explore why they do what they do, and to change things for the better.
I have led work for NHS England and brought new thinking into the Department of Health. I develop ethical guidance for Royal Colleges, and contribute to better regulation by working with the General Medical Council. I help leading third-sector organisations such as National Voices, The Health Foundation, Help the Hospices, and Compassion in Dying to do and to use research. Overseas, I have advised the Japan Society for Promotion of Science and the Saudi Arabian National Commission for Academic Accreditation.
Alexandra was born profoundly disabled following a forceps delivery. What should hospitals do to rebuild trust when care goes wrong?
In these times of NHS 'austerity' are we in danger of forgetting the importance of leadership for safety?
I chaired NHS England’s 'Surgical Never Events Task Force'. Our report has now been published.
In an article for HSJ based on my book, Dr Mike Roddis asked if there is a crisis in moral leadership in the NHS. What's going wrong?
I work with care providers throughout the NHS, as well as in the not-for-profit and private sectors. Many commissions are confidential, but NHS clients include the John Radcliffe Hospital in Oxford, the Queen Victoria Hospital in East Grinstead, the Central & North West London Trust (collaborating with Murray Anderson Wallace), and the Leeds Teaching Hospital Trust (working with colleagues at Healthcare Performance). I am particularly interested in end of life care, and have worked with a number of hospices including Trinity Hospice. For several years I chaired the mental health care provider Umbrella, before its merger with One Housing Group.
I've been travelling the US to see how healthcare providers use HFACS. What have I learned?
Part One of a case-based quiz exploring the scope of the professional-ethical and statutory duties of candour.
Part Two of my quiz, to help you build your understanding of the statutory duty of candour
I am working with St George’s Healthcare NHS Trust to understand how they support patients and staff after patient safety incidents
I work with individuals and groups who want to make moral sense of medicine. Restorative Review is my unique approach to supporting people who have experienced troubling events in care settings. It gives an opportunity to explore the powerful moral stories that are told when things go wrong and to examine the emotions – such as shame, anger, regret, sorrow, mistrust and fear – that accompany them. I offer masterclasses in the UK and overseas on the philosophy and practices of moral repair, often collaborating with Murray Anderson Wallace.
Tailored support for health professionals in moral crisis - Jasmine talks about how it has helped.
Do you have experience of effectively acting on concerns about quality of care? Our film needs your story.
Restorative Review helps professionals act with kindness and honesty after healthcare harm. What is its aim and how does it work?