compendium of clearer thinking

Raising concerns – what makes guidance useful?

Raising concerns – what makes guidance useful?

This year several organisations published advice for health professionals on raising and responding concerns. How useful is it?

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Acting on Concerns

Acting on Concerns

Do you have experience of effectively acting on concerns about quality of care? Our film needs your story.

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Restorative Review – helping professionals after harm

Restorative Review – helping professionals after harm

Restorative Review helps professionals act with kindness and honesty after healthcare harm. What is its aim and how does it work?

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A crisis of moral leadership?

A crisis of moral leadership?

In an article for HSJ based on my book, Dr Mike Roddis asked if there is a crisis in moral leadership in the NHS. What’s going wrong?

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“Thought provoking & fascinating” book

“Thought provoking & fascinating” book

A review on Roy Lilley’s nhsManagers.net website commends Moral Leadership in Medicine as an “enthralling” read.

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What is Patient Experience?

What is Patient Experience?

Everyone agrees ‘patient experience’ is important. My latest article in Clinical Governance asks what ‘patient experience’ really means.

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